Privacy Policy – 9apiso ph

Our Commitment to Your Privacy

At 9apiso ph, your privacy is not just a legal checkbox — it's the foundation of the trust we've built with every kabayan who joins our platform. This Privacy Policy explains in clear, straightforward language how we collect, use, store, and protect your personal data when you use the 9apiso ph website, mobile platform, and related services.

By creating an account or using 9apiso ph's services, you agree to the practices described here. We encourage you to read this page in full, and if you have questions, reach out to us at support@9apisoph.app.

1. Information We Collect

When you register and use 9apiso ph, we may collect the following types of personal information:

• Account Details: Your full name, username, email address, date of birth, and contact number.
• Identity Verification: Government-issued ID (e.g., PhilSys ID, passport, driver's license) for KYC compliance as required by Philippine gaming regulations.
• Financial Information: Deposit and withdrawal transaction records, e-wallet identifiers (such as GCash or Maya numbers), and bank account details used for payouts.
• Gameplay Data: Bet history, game preferences, session activity, win/loss records, and platform interaction data.
• Technical Data: IP address, browser type, device information, operating system, and cookies or similar tracking technologies.
• Communications: Messages you send to our customer support team, feedback submissions, and survey responses.

2. How We Use Your Information

9apiso ph uses the data we collect for specific, legitimate purposes. We never sell your personal data to third parties. Here's how your information is used:

• To create and manage your 9apiso ph account securely.
• To process your deposits, withdrawals, and gaming transactions in Philippine Peso (₱).
• To verify your identity and comply with PAGCOR licensing requirements and Philippine anti-money laundering (AML) laws.
• To personalise your gaming experience — from recommending games to tailoring promotions relevant to your activity.
• To send you important service updates, security alerts, and account notifications.
• To detect and prevent fraud, cheating, account theft, and other prohibited activities.
• To meet our responsible gaming obligations and identify users who may need support.
• To improve our platform based on aggregated usage data and user feedback.

3. Legal Basis for Processing

9apiso ph processes personal data based on the following legal grounds under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines:

• Consent: For marketing communications and optional data sharing.
• Contractual necessity: To deliver our gaming services as agreed in our Terms and Conditions.
• Legal obligation: For KYC/AML compliance and regulatory reporting to relevant Philippine authorities.
• Legitimate interests: For fraud prevention, security monitoring, and platform improvement.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. However, 9apiso ph may share your data with carefully selected third parties in specific situations:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard networks to process transactions.
• Identity Verification Providers: Third-party KYC services that help us verify the identity of our members securely.
• Regulatory Bodies: PAGCOR and other Philippine government agencies as required by law.
• IT and Hosting Providers: Secure cloud infrastructure partners who process data on our behalf under strict data processing agreements.
• Fraud Prevention Services: Analytics providers that help identify suspicious activity and protect our platform.

All third parties we engage are contractually bound to handle your data with the same level of protection as 9apiso ph.

5. Cookies and Tracking Technologies

9apiso ph uses cookies and similar technologies to ensure our platform works correctly and to improve your experience. These include:

• Essential Cookies: Required for core platform functions like logging in and keeping your session active.
• Analytics Cookies: Help us understand how members use 9apiso ph so we can improve performance and content.
• Preference Cookies: Remember your settings, language, and display preferences.
• Marketing Cookies: Used only if you consent, to show relevant promotions based on your activity.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Philippine law. Specifically:

• Account data is retained for the duration of your membership and for up to 5 years after account closure, in line with AML record-keeping requirements.
• Transaction records are kept for a minimum of 5 years as required under the Anti-Money Laundering Act.
• Support communications are retained for 2 years from the date of the last interaction.

After the applicable retention period, your data is securely deleted or anonymised.

7. Data Security

Protecting your data at 9apiso ph is something we take seriously. We use industry-standard security measures including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Multi-factor authentication (MFA) options for your account.
• Regular security audits and penetration testing conducted by third-party specialists.
• Strict internal access controls — only authorised personnel can access your data, and only when necessary.
• Continuous monitoring for suspicious activity and unauthorised access attempts.

While we do everything in our power to keep your data safe, no system is 100% impenetrable. We encourage you to use a strong, unique password for your 9apiso ph account and to never share it with anyone.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights regarding your personal data held by 9apiso ph:

• Right to be Informed: Know what data we collect and how it's used — that's exactly what this page is for.
• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to our legal retention obligations.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Opt out of data processing for direct marketing or profiling purposes.
• Right to Lodge a Complaint: File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

To exercise any of these rights, contact our Data Privacy Officer at privacy@9apisoph.app. We will respond within 15 working days.

9. Children's Privacy

9apiso ph is strictly for adults aged 21 and above as required by Philippine gaming regulations. We do not knowingly collect personal data from individuals below this age. If we discover that a minor has registered on our platform, we will immediately close the account and delete all associated data. If you believe a minor has accessed our services, please contact us right away.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on the 9apiso ph platform. The updated policy will take effect 7 days after posting unless you object. Continued use of 9apiso ph after that period constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related questions, requests, or concerns, you can reach the 9apiso ph Data Privacy Team at:

• Email: privacy@9apisoph.app
• Support: support@9apisoph.app

We're here to help — hindi ka mag-aalala pagdating sa iyong data sa 9apiso ph.